Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
We are so confident in the product we provide that we also guarantee our quality of printing and embroidery is free from any defect or misprints. Of course, sometimes mistakes do happen. We will provide a full refund on any stained, damaged or defective garments. If your order does not resemble (within a reasonable limit) the digital proofs we provide you, we will re-do your order at no charge, provided that the original garments are returned within 30 days.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.